Workplace Competency e-Library
Research-based competencies required to succeed in today's complex work environment
Transferable, non-technical skills have emerged as the new currency in a global economy. The Workplace Competency e-Library is designed for people at all stages of their careers.
Workplace Competency micro courses
A
Accountability for others
Being responsible for the consequences of the actions of those whom you manage.
Accurate Listening
Coming Q1 2023
Attention to Detail
Coming Q1 2023
Attitude Toward Honesty
Coming Q1 2023
Attitude Toward Others
Coming Q1 2023
B
Balanced Decision Making
The ability to make consistently sound and timely decisions in one’s personal and professional life.
C
Consistency & Reliability
Coming Q1 2023
Continuous Learning
Continuous Learning is comprised of two micro courses: Personal Drive & Self Improvement.
Conveying Role Value
The ability to draw upon a variety of capacities (empathetic, interpersonal, and leadership) to instill in an employee a sense of value for the task at hand.
Correcting Others
Correcting Others is the ability to confront controversial or difficult issues in an objective manner; the ability to have non-emotional discussions about disciplinary matters.
Creativity
Coming Q1 2023
Customer Focus
Coming Q1 2023
D
Decision Making
Good decision making is all about defining the problem and then selecting the course of action that is most likely to lead to a desired outcome.
Developing Others
Coming Q1 2023
Diplomacy & Tact
Diplomacy and Tact are skills centered around an understanding of other people and being sensitive to their opinions, beliefs, ideas and feelings.
g
E
Emotional Control
The ability to maintain a rational and objective demeanor when faced with stressful or emotional situations; a measure of self-composure in a difficult situation and the ability to act objectively, rather than impulsively or emotionally.
Empathetic Outlook
The ability to perceive and understand the feelings and attitudes of others; the ability to place oneself "in the shoes" of another and to view a situation from their perspective.
Enjoyment of the Job
Coming Q1 2023
Evaluating Others
Coming Q1 2023
Evaluating What is Said
The ability to be open to people and willingness to hear what other people are saying and not what they think they should say or are going to say.
F
Flexibility
Coming Q1 2023
Following Directions
Coming Q1 2023
Freedom from Prejudices
The ability to not allow unfair implications of prejudged information to enter into and effect an interpersonal relationship; not allowing a person’s class, race, sex, ethnicity, or personal philosophy to cause you to prejudge the actions, potential, intentions, or attitudes of others.
Frequent Change
Coming Q1 2023
G
Gaining Commitment
Coming Q1 2023
Goal Achievement
Goal achievement as a personal skill, in a family of four competencies: Persistence; Realistic Personal Goal Setting; Results Orientation; and Project & Goal Focus for its success.
Goal Directedness
Coming Q1 2023
H
Handling Rejection
The ability to handle rejection on a personal level, based solely on your self-esteem; the ability to see yourself as valuable, separate, and apart from your role or position in life.
Handling Stress
The ability to balance and defuse inner tensions and stresses; the ability to appropriately separate yourself from stressful situations and maintain your own sense of inner peace.
Human Awareness
The ability to be conscious of the feelings and opinions of others as well as to value them is key in any organization.
I
Influencing Others
This family of micro coursesfour topics essential to learning how to influence others.
Initiative
The ability to direct one’s energies toward the completion of a goal, without an external catalyst; the ability to initiate actions based on one’s own interpretation or understanding of a situation.
Integrative Ability
Coming Q1 2023
j
Job Ethic
Coming Q1 2023
K
L
Leading Others
The ability to organize and motivate people to get things accomplished in a way that everyone feels a sense of order and direction.
Long Range Planning
The capacity to see the big picture and long-term goals and to forge clear, realistic plans to accomplish the desired results.
M
Material Possessions
Coming Q1 2023
Meeting Standards
Coming Q1 2023
Monitoring Others
Coming Q1 2023
N
O
Objective Listening
Coming Q1 2023
P
People Reading
Coming Q1 2023
Persistence
The ability to stay the course in times of difficulty; the ability to remain motivated to accomplish goals in the face of adversity or obstacles.
Personal Accountability
The ability to be responsible for the consequences of one’s own actions and decisions; taking responsibility for these decisions and not shifting focus on blame or poor performance somewhere else or on others.
Personal Commitment
Coming Q1 2023
Personal Drive
Personal Drive is a measurement of how strongly a person feels the need to achieve, accomplish, or complete something.
Personal Relationships
The motivation generated by the importance of forming personal relationships with the people with whom you work.
Persuasion
The ability to convince others to change the way they think, believe or behave.
Planning & Organizing
The ability to utilize logical, systematic and orderly procedures to meet objectives.
Practical Thinking
Coming Q1 2023
Proactive Thinking
Coming Q1 2023
Problem Management
Coming Q1 2023
Problem & Situation Analysis
Coming Q1 2023
Problem Solving Ability
The ability to identify alternative solutions to a problem and to select the best option; the ability to identify the system component that is causing the error, as well as the options available for resolving it and completing the task.
Project & Goal Focus
The ability to maintain your direction in spite of obstacles in your path; the ability to stay on target, regardless of circumstances.
Project Scheduling
Coming Q1 2023
Q
Quality Orientation
Coming Q1 2023
R
Realistic Expectations
Coming Q1 2023
Realistic Goal Setting for Others
Coming Q1 2023
Realistic Personal Goal Setting
The ability to set goals for yourself that can be achieved using available resources and operating within a projected timeframe.
Relating to Others
The ability to coordinate personal insights and knowledge to others into effective actions; the ability to make use of accurate interpersonal skills in interacting with others.
Resilience
Handling Rejection, Initiative, and Persistence are the micro course family that together support Resilience.
Respect for Policies
The ability to coordinate personal insights and knowledge to others into effective actions; the ability to make use of accurate interpersonal skills in interacting with others.
Coming Q1 2023
Respect for Property
Coming Q1 2023
Results Orientation
The ability to identify actions necessary to achieve task completion and to obtain results; the ability to meet schedules, deadlines, quotas, and performance goals.
Role Awareness
Coming Q1 2023
Role Confidence
Coming Q1 2023
s
Seeing Potential Problems
Coming Q1 2023
Self Assessment
Coming Q1 2023
Self Confidence
Coming Q1 2023
Self Direction
Coming Q1 2023
Self Discipline & Sense of Duty
Coming Q1 2023
Self Esteem
Coming Q1 2023
Self Improvement
Self Improvement is the motivation that a person has based on the importance of improving oneself; the motivation to obtain training and educational growth opportunities.
Self Management
The ability to prioritize and complete tasks in order to deliver desired outcomes within allotted time frames.
Self Starting Ability
The ability to find your own motivation for accomplishing a task, and the degree to which you will maintain this course in the face of adversity.
Sense of Belonging
The extent to which a person is motivated by wanting to feel like being part of a team or a member of a group.
Sense of Self
Coming Q1 2023
Sense of Mission
Coming Q1 2023
Sensitivity Towards Others
The ability to be sensitive and aware of the feelings of others, but not allow this awareness to get in the way of making objective decisions.
Status & Recognition
Coming Q1 2023
Surrendering Control
Coming Q1 2023
Systems Judgement
Coming Q1 2023
T
Taking Responsibility
Coming Q1 2023
Teamwork
The ability to cooperate with others to meet objectives.
Theoretical Problem Solving
The ability to apply problem solving abilities in a mental or abstract scenario; the ability to create, operate, and identify problems in a hypothetical situation, then to manufacture the appropriate response to resolve the problem.
U
Understanding Attitude
Coming Q1 2023
Understanding Motivational Needs of Others
Coming Q1 2023
Using Common Sense
Coming Q1 2023
V
Versatility
Coming Q1 2023
Workplace Competency e-Library
micro course overview
Accountability for Others
# of Modules = 3
Accountability for Others is the foundation of successful management and is defined as being responsible for the consequences of the actions of those whom you manage.
This micro course takes a deep dive into the key skills a good manager requires to coordinate work, delegate work, and do work in coordination with other people. You'll learn how to build accountability into your day-to-day routine so that you can get more done faster and have less stress.
The best managers are accountable for others because they know it's not just about them anymore - it's about their team too! With this course, you'll learn how to create an environment where everyone feels valued and empowered by their contributions. It will help make your job easier as well as theirs!
Accountability for Others - Modules
Module 1: What is Accountability for Others and why is this skill important?
Module 2: What are the skills associated with Accountability for Others?
Module 3: How do you develop your own skills and become more accountable for others?
Accurate Listening
# of Modules = 3
If you’ve struggled to eat healthy and maintain your ideal weight...or if you’ve started to think you’re just not the kind of person who can ever be “naturally” thin..it’s not your fault.
The truth is that even though a fad or extreme diet will work in the short term… it ultimately ends up making you fatter. That’s because these eating plans don’t address what it takes to eat
Attitude Toward Honesty
# of Modules = 3
Accountability for Others is the foundation of successful management and is defined as being responsible for the consequences of the actions of those whom you manage.
This course takes a deep dive into the key skills a good manager requires to coordinate work, delegate work, and do work in coordination with other people. You'll l
Attitude Towards Others
# of Modules = 3
If you’ve struggled to eat healthy and maintain your ideal weight...or if you’ve started to think you’re just not the kind of person who can ever be “naturally” thin..it’s not your fault.
The truth is that even though a fad or extreme diet will work in the short term… it ultimately ends up making you fatter. That’s because these eating plans don’t address what it takes to eat healthy for the long-term… for life. And that’s a shame. These
Balanced Decision Making
# of Modules = 3
Part of:
Decision Making
Diplomacy & Tact
Do you feel like your decisions are always wrong?
You’re not alone. Making sound and timely decisions is a skill that many people struggle with, but it doesn’t have to be this way. In fact, there are some simple steps that can help you make better choices in life and at work.
Balanced Decision Making is the ability to make consistently sound and timely decisions in one’s personal and professional life.
This micro course is designed to help you learn how to make consistently sound and timely decisions in your personal and professional life. You will learn the skills needed for making good choices, including identifying what’s important, gathering information, weighing options, considering consequences of different actions and more.
Balanced Decision Making - Modules
- Module 1: What is Balanced Decision Making and why is this skill important?
- Module 2: What are the skills associated with Balanced Decision Making?
- Module 3: How do you develop your own skills in Balanced Decision Making?
- This micro course is part of the Decision Making and Diplomacy & Tact families of micro courses.
Conceptual Thinking
# of Modules = 3
Part of:
Decision Making
Conceptual Thinking is the ability to identify and evaluate resources and plan for their utilization throughout the execution of comprehensive, long-range plans.
This skill is important for better work performance and job satisfaction.
But it can be hard to learn on your own. That’s why we created this course that will teach you how to do conceptual thinking in just six weeks! A person who has good Conceptual Thinking skills can mentally role-play the execution of a long-range projection and make accurate predictions concerning possible outcomes. Good Conceptual Thinking skills allow you to see the "big picture", helping you determine what direction to take and what resources to use to attain the outcome that is desired.
Conceptual Thinking - Modules
- Module 1: What is Conceptual Thinking and why is this skill important?
- Module 2: What are the skills associated with Conceptual Thinking?
- Module 3: How do you develop your own skills and improve your Conceptual Thinking?
- Conceptual Thinking is part of the family of micro courses that constitute Decision Making
Conflict Management
# of Modules = 3
Handling conflict and developing strong conflict management strategies are critical in today’s work life. Conflict management skills have been rated as the top priority for personal development.
Conflict Management is addressing and resolving conflict constructively.
In our workplaces we might have experienced controversy and arguments. But anyone who has supervised employees or managed a workgroup knows that even more difficult is addressing and resolving conflict constructively.
This self-paced course provides you with e-learning video topics and supporting activity worksheets. Each week you will receive access to a new topic and it’s activities. The activities are designed to help you comprehend the information better and to help you further develop your own skill of Conflict Management.
You can work through the topics at your own pace, so it's perfect if you're busy or just don't have time to commit to an in-person class. There is no expiry date for this course so you can continue to refer to it.
Conflict Management - Modules
- Module 1: What is Conflict Management and why is this skill important?
- Module 2: What are the skills associated with Conflict Management?
- Module 3: How do you develop your own skill in Conflict Management?
Other Courses Related to Conflict Management include:
- Correcting Others- the ability to confront controversial or difficult issues in an objective manner; the ability to have non-emotional discussions about disciplinary matters.
- Internal Self Control - the ability to maintain rational and objective actions when faced with a stressful and emotional situation.
- Problem Solving Ability - the ability to identify alternative solutions to a problem and to select the best option; the ability to identify the system component that is causing the error, as well as the options available for resolving it and completing the task.
Consistency & Reliability
# of Modules = 3
Coming soon...
Continuous Learning
# of Modules = 3
The current state of the world is such that we are constantly under pressure to perform better, learn more and be successful. However, this can lead to stress and anxiety which in turn leads to poor performance.
Although it may seem counterintuitive, continuous learning of new concepts or skills actually makes us feel less anxious as it helps us understand our role within a larger context. It also gives us something positive to focus on rather than worrying about what could go wrong in the future. But it can be hard to find the time or motivation for continuous learning. Most people just go through the motions when it comes to learning new things. They don't give priority to their professional development and they show up in class only because they have to. However, the fact that one may be an unmotivated learner doesn't mean you're doomed to stay this way forever. You can change your habits and learn how to enjoy continuous self improvement!
This series of courses will help you get started on the right foot by teaching you how to break out of bad habits so that you can develop a more positive mindset towards learning. The course covers important topics such as Self Improvement and Personal Drive. You will learn or remind yourself of these concepts that will help make you more successful in your career!
The courses that together comprise Continuous Learning are:
Personal Drive- the measurement of how strongly a person feels the need to achieve, accomplish, or complete something.
Self Improvement - the motivation that a person has based on the importance of improving oneself; the motivation to obtain training and educational growth opportunities.
Correcting Others
# of Modules = 3
To learn how to confront difficult issues in a non-emotional manner is necessary at work and in our lives.
Correcting Others is the ability to confront controversial or difficult issues in an objective manner; the ability to have non-emotional discussions about disciplinary matters.
You might have been told to just let it go, but that doesn't seem to work. Maybe you need some help with the art of confrontation. This self-paced course provides you with e-learning video modules and supporting activity worksheets. Each week you will receive access to a new module.
The goal is for participants to learn how to confront difficult situations in an objective manner without emotion or anger; how to have non-emotional discussions about disciplinary matters; and how not to be pushed around by others who are more aggressive than they are. Participants should also come away from this course knowing what their rights are as employees and supervisors, which can only benefit them in the long run!
Correcting Others - Modules
Module 1: What is Correcti